1. Definitions

"Client" refers to the individual or organisation purchasing services from LOTC.
"Delegate" means the individual attending the course.
"Course" encompasses any training program offered by LOTC, including open, bespoke, and online courses.
"Services" include all training, consultancy, and related services provided by LOTC.
"Agreement" refers to the contract between LOTC and the Client, incorporating these Terms and Conditions.

2. Booking and Confirmation

All course bookings are subject to availability and are not confirmed until written acknowledgement is provided by LOTC.
Upon receipt of a booking request, LOTC will issue a confirmation detailing the course specifics, fees, and payment instructions.
By confirming a booking, the Client agrees to these Terms and Conditions.

Course fees are as stated in the course brochure or on the LOTC website and are exclusive of VAT unless otherwise specified.
Full payment must be received by LOTC no later than 14 days prior to the course start date.
In cases where a booking is made within 14 days of the course start date, immediate payment is required upon receipt of the invoice.
LOTC reserves the right to refuse entry to any Delegate if payment has not been received in full.
The Client is responsible for all bank charges and any other costs incurred in making the payment.

All cancellation requests must be submitted in writing.
Cancellations received more than 14 days before the course start date will incur a 25% administrative fee.
Cancellations received 14 days or fewer before the course start date will be subject to the full course fee.
Delegates may transfer their booking to another individual from the same organisation at no additional cost, provided LOTC is notified at least 3 days before the course start date.
Requests to transfer to a different course date must be made in writing and are subject to availability and LOTC's discretion.

LOTC reserves the right to cancel or reschedule courses due to insufficient enrollment, trainer unavailability, or other unforeseen circumstances.
In the event of a course cancellation by LOTC, Clients will be offered a full refund or the option to transfer to an alternative course.
LOTC is not liable for any expenses incurred by the Client due to course cancellations or rescheduling.
Course fees, dates, content, and assigned trainers are subject to change. In such cases, LOTC’s liability is strictly limited to the reimbursement of any paid course fees.

LOTC endeavors to provide courses as advertised but reserves the right to make changes to course content, trainers, and materials as necessary.
All course materials provided are for the Delegate's personal use and must not be reproduced or distributed without LOTC's prior written consent.

Delegates are expected to conduct themselves professionally and respectfully during courses.
LOTC reserves the right to remove any Delegate whose behavior is deemed inappropriate, disruptive, or offensive. In such cases, no refund will be provided.

All intellectual property rights in course materials and content remain the property of LOTC or its licensors.
Delegates may not reproduce, distribute, or exploit any course materials without LOTC's prior written permission.

Both LOTC and the Client agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course.
This obligation of confidentiality extends beyond the termination of this Agreement.

LOTC processes personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
Personal data collected will be used solely for the purpose of delivering services and will not be shared with third parties without the Client's consent, except as required by law.

LOTC’s liability for any loss or damage suffered by the Client is limited to the amount paid for the course.
LOTC is not liable for any indirect, consequential, or incidental damages arising from the delivery or use of its services.

Any complaints should be submitted in writing within 14 days of the course completion date.
LOTC will acknowledge receipt of the complaint within 7 days and aim to resolve the issue within 14 days.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.