Customer Service Leadership and Team Management

Available Dates	Venue

Modules

<h3>The Foundations of Effective Service Leadership:</h3><ul><li>Defining the role of a customer service leader.</li><li>Developing a compelling customer service vision and mission for your team.</li><li>Understanding different leadership styles and their impact on team dynamics.</li><li>Fostering a customer-centric culture within your team.</li></ul>

Who is this Course for?

<ul><li>Current Customer Service Supervisors, Team Leaders and Managers.</li><li>Aspiring Leaders within customer service departments.</li><li>Professionals transitioning into a customer-facing leadership role.</li><li>Anyone responsible for the performance and development of a customer service team.</li><li>Managers looking to enhance team morale, productivity and customer satisfaction.</li><li>Human Resources professionals supporting customer service functions.</li></ul>

Choose Your Own Course

<p>If you have specific training needs or would like to tailor a course to your organisation's unique requirements, we're here to help. Contact LOTC today and we can work together to develop a customised training solution that meets your specific goals.</p>

Why Choose London Optimum?

<p> At London Optimum, our core philosophy is 'Optimising people, maximising performance'. We deliver cutting-edge training that equips professionals with the knowledge and skills to drive tangible results. As a dedicated London training centre, we specialise in high-impact leadership development. This course, Customer Service Leadership & Team Management, offers a highly interactive and practical approach, specifically designed to equip leaders with the tools to build, inspire, and manage top-tier customer service teams. This is an advanced customer service training course that complements essential customer service representative training by focusing on managerial skills. Our expert instructors provide actionable strategies and real-world insights, ensuring you gain the confidence and capabilities to significantly enhance your team's performance. This is one of the most strategic customer service courses UK businesses rely on for developing their management talent.</p>

Courses are held at premium hotels and training venues in Central London/Dubai. Specific venue details are confirmed upon booking.

Course Overview

<p>This course, Customer Service Leadership and Team Management by London Optimum Training & Consultancy, is designed for leaders who aim to inspire, motivate and manage high-performing customer service teams. Participants will develop essential leadership skills, learn to foster a positive and customer-centric team culture, and master effective performance management techniques. The training focuses on communication, coaching and conflict resolution, empowering leaders to drive team productivity and elevate overall service excellence. Ultimately, this course equips managers to build a cohesive and engaged team that consistently delivers outstanding customer experiences.</p>

Duration: 5 Days

Delivery Mode: Classroom-based

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Have specific training needs?

If you need or would like to tailor a course to your organisation's unique requirements, we're here to help.