Advanced Conflict Resolution and De escalation course

Available Dates	Venue

Modules

<h3>Deep Dive into Conflict Dynamics:</h3><ul><li>Understanding the psychology of conflict: triggers, escalation patterns and emotional responses.</li><li>Identifying different conflict styles and their impact on resolution.</li><li>Analysing common causes of high-tension situations in service environments.</li><li>The role of perception, bias and assumption in escalating conflict.</li></ul>

Who is this Course for?

<ul><li>Experienced Customer Service Representatives.</li><li>Team Leaders, Supervisors and Managers in customer-facing roles.</li><li>Professionals dealing with frequent or complex customer complaints.</li><li>Individuals in high-stress service environments (e.g, healthcare, public services, security).</li><li>Those seeking to become internal experts in conflict resolution.</li><li>Human Resources professionals involved in mediating workplace disputes.</li><li>Anyone aiming to refine their skills in handling challenging interpersonal dynamics.</li></ul>

Choose Your Own Course

<p>If you have specific Advanced Conflict Resolution and De escalation training needs, or would like to tailor business course training to your organisation's unique requirements, London Optimum is your dedicated london training centre, and we're here to help. Contact LOTC today, and we can work together to develop a customised london corporate training solution that meets your specific goals.</p>

Why Choose London Optimum?

<p>At London Optimum, our core philosophy is 'Optimising people, maximising performance'. We deliver cutting-edge customer service training that equips professionals with the customer service and management knowledge and skills to drive tangible results. This Advanced Conflict Resolution and De escalation course provides an intensive, highly interactive learning experience, utilising real-world scenarios and advanced psychological insights. Our expert customer service representative training instructors offer practical, immediately applicable strategies to transform challenging interactions into positive outcomes, enhancing both your professional effectiveness and personal resilience in demanding service roles.</p>

Courses are held at premium hotels and training venues in Central London/Dubai. Specific venue details are confirmed upon booking.

Course Overview

<p>This Advanced Conflict Resolution and De escalation course by London Optimum Training & Consultancy equips service professionals with sophisticated customer service management strategies to navigate and resolve complex conflicts effectively and de-escalate heightened situations. Participants will master proactive communication techniques, enhance their emotional intelligence, and develop a comprehensive toolkit for managing challenging interactions and for measuring customer service satisfaction. The customer service training course focuses on transforming potential confrontations into positive resolutions, protecting both the customer relationship and personal well-being. Ultimately, these customer service courses uk empower professionals to confidently handle high-stress scenarios, maintain composure, and achieve optimal outcomes in any service environment.</p>

Duration: 5 Days