Advanced Conflict Resolution and De escalation course

Available Dates	Venue

Modules

<h3>Deep Dive into Conflict Dynamics:</h3><ul><li>Understanding the psychology of conflict: triggers, escalation patterns and emotional responses.</li><li>Identifying different conflict styles and their impact on resolution.</li><li>Analysing common causes of high-tension situations in service environments.</li><li>The role of perception, bias and assumption in escalating conflict.</li></ul>

Who is this Course for?

<ul><li>Experienced Customer Service Representatives.</li><li>Team Leaders, Supervisors and Managers in customer-facing roles.</li><li>Professionals dealing with frequent or complex customer complaints.</li><li>Individuals in high-stress service environments (e.g, healthcare, public services, security).</li><li>Those seeking to become internal experts in conflict resolution.</li><li>Human Resources professionals involved in mediating workplace disputes.</li><li>Anyone aiming to refine their skills in handling challenging interpersonal dynamics.</li></ul>

Choose Your Own Course

<p>If you have specific training needs or would like to tailor a course to your organisation's unique requirements, we're here to help. Contact LOTC today and we can work together to develop a customised training solution that meets your specific goals. </p>

Why Choose London Optimum?

<p>At London Optimum, our core philosophy is 'Optimising people, maximising performance'. We deliver cutting-edge training that equips professionals with the knowledge and skills to drive tangible results. As a dedicated London training centre, we provide essential advanced professional development. This course, Advanced Conflict Resolution & De-escalation for Service Professionals, provides an intensive, highly interactive learning experience, utilising real-world scenarios and advanced psychological insights. This program delivers the specialised customer service representative training needed to handle high-stress situations, making it a crucial customer service training course. Our expert trainers offer practical, immediately applicable strategies to transform challenging interactions into positive outcomes, enhancing both your professional effectiveness and personal resilience in demanding service roles. This is one of the most essential customer service courses UK businesses rely on for advanced staff development.</p>

Courses are held at premium hotels and training venues in Central London/Dubai. Specific venue details are confirmed upon booking.

Course Overview

<p>This course, Advanced Conflict Resolution and De-escalation for Service Professionals by London Optimum Training & Consultancy, equips service professionals with sophisticated strategies to navigate and resolve complex conflicts effectively and de-escalate heightened situations. Participants will master proactive communication techniques, enhance their emotional intelligence and develop a comprehensive toolkit for managing challenging interactions. The training focuses on transforming potential confrontations into positive resolutions, protecting both the customer relationship and personal well-being. Ultimately, this course empowers professionals to confidently handle high-stress scenarios, maintain composure and achieve optimal outcomes in any service environment.</p>

Duration: 5 Days

Delivery Mode: Classroom-based

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Have specific training needs?

If you need or would like to tailor a course to your organisation's unique requirements, we're here to help.